Knowledge Bank


Navigating the New Normal: How Customer Experience has Become More Important for Retailers and Brands as they Look to the Future


With the retail sector facing some of its biggest challenges ever, and retailers and brands moving even closer to an all-digital model, Nuxeo asked UK consumers about the factors that would influence their retail and brand choices. The research, conducted by Censuswide, surveyed more than 2000 British consumers over the age of 16.

The report highlights:

  • the importance of delivering a first-class digital customer experience
  • the power of content personalisation
  • a focus on the habits and preferences of the consumers aged 16-24

Download the report to discover the findings!


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