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Retailers & Brands: the Rising Importance of Customer Experience

Nuxeo

In 2020 – and going forward -, the retail sector has been facing some of its biggest challenges ever. As the industry transitions to even more of a digital model, Nuxeo research shows how delivering exceptional digital customer experiences and personalisation are integral to inspiring customer loyalty. Based on the answers of more than 2000 UK consumers, the survey highlights the factors that would influence consumers’ retail and brands choices.

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