Knowledge Bank


Retailers guide to a seamless and personalised experience

Engage Hub

At Engage Hub, we understand that retail margins are stressed from all sides. You have higher labour costs, higher e-commerce supply chain costs and larger investments to compete with new entrants.

Discover how automation and digital self-service are helping retailers to overcome these challenges and save up to £2 million in operational costs.

Download this guide to:

  • Learn how to offer the best possible support in the moment, on the channel of choice.
  • Gain cross-channel insight to drive continuous improvement.
  • Take a look at how Top UK Retailer automates customer service to deflect calls and simultaneously solve thousands of customer queries in real-time.
  • Get tips on how to hyper-personalise CX with Next Best Action to give automated, AI-powered recommendations for your customers’.

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