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The Forrester Wave: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019

Usabilla

To enhance customer experience and increase business growth, many firms are developing voice of the customer (VoC) programs. Successful VoC programs should support a cycle of four activities that make up a closed-loop process: listen to customer feedback, interpret the resulting data, react to improve the experience, and monitor results.

With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla scored as a ‘Strong Performer’ in the recent Forrester Wave™ by Faith Adams.

Download the report now to see what makes Usabilla a ‘Strong Performer’, including ease of use, advanced data sharing, advanced targeting and data segmentation capabilities, and thought leadership.

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