Customer feedback is the key differentiator for brands in the future. When it comes to customer feedback, the devil is in the details. At Usabilla, we’ve gathered over ten years of customer feedback experience and have mined the insights from our over six hundred enterprise clients like KLM, BMW, and Tommy Hilfiger.
In this guide, we’ll dive into the nitty-gritty behind what questions to ask your customers and users and when, why and how you can analyze their insights, as well as where acting on these insights makes the biggest impact on your organization. Through real-life examples, we’re excited to share with you the best customer feedback practices and principles.
We would like to communicate with you regarding the products and services of our Marketing & Creative brands, that may be of interest to you. As well as Marketing Week, these brands include Creative Review, Design Week and the Festival of Marketing. If you do NOT want to receive these marketing communications, please email firstname.lastname@example.org. You can update your details and marketing preferences at any time by visiting your My Account page.