Knowledge Bank

Back

The Ultimate Guide to Customer Feedback

Usabilla

 

Customer feedback is the key differentiator for brands in the future. When it comes to customer feedback, the devil is in the details. At Usabilla, we’ve gathered over ten years of customer feedback experience and have mined the insights from our over six hundred enterprise clients like KLM, BMW, and Tommy Hilfiger.

In this guide, we’ll dive into the nitty-gritty behind what questions to ask your customers and users and when, why and how you can analyze their insights, as well as where acting on these insights makes the biggest impact on your organization. Through real-life examples, we’re excited to share with you the best customer feedback practices and principles.

We would like to communicate with you regarding the products and services of our Marketing & Creative brands, that may be of interest to you. As well as Marketing Week, these brands include Creative Review, Design Week and the Festival of Marketing. If you do NOT want to receive these marketing communications, please email preferences@centaurmedia.com. You can update your details and marketing preferences at any time by visiting your My Account page.

  • Please complete the form below to access the report.
  • Information about how we use your data.

    For details of we use the information you provide to us, please see our privacy policy

    Information about how we may share your data with the sponsor of this content. This content is being provided to you on behalf of our sponsor. By clicking 'Submit', we may make available your name, job title, company and email address to this sponsor. It is in our and our sponsors' legitimate business interests to share this data with the sponsor: it allows us to attract the most appropriate sponsor for the content and to facilitate business-to-business communication between our sponsor and you. Our sponsor may contact you about their products and services.

    Alternative means of accessing this content. If you would prefer not to have your data shared with our sponsor, please send a stamped addressed envelope to Marketing Week – Client Services, Floor M, 10 York Road, London SE1 7ND and we will send you a copy of the content. In this case we may still let the sponsor know what company you are from, but we will not provide your personal details.

View all

More from Knowledge Bank