Knowledge Bank


Unifying the Employee Experience at Dell Technologies


Dell Technologies is a high-tech icon and leading global end-to-end technology provider with 165,000 employees, across hundreds of offices around the world.

Over the course of three decades, it has pioneered new channels of delivery, acquired new capabilities and introduced new innovations. But the organization lacked a common platform to learn and share knowledge across a diverse and ever-expanding set of business units.

This story examines how Dell Technologies reimagined its digital employee experience, creating a central destination for all employees, integrating self-service sites and driving a 3x improvement in employee satisfaction (eSAT).

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