Consumer habits and needs are shifting in the wake of the COVID-19 pandemic. Businesses must meet these needs to streamline purchase decisions and offer guidance and assistance to consumers during a time when stress and anxiety is high.
Zoovu surveyed 1500+ consumers to understand how businesses can help when digital commerce is the only option available when it comes to buying products.
Key takeaways from this report:
- How have customer expectations changed during COVID-19
- Why adopting conversational search is critical
- Best practices and strategies for offering guidance and assistance
- How Zoovu can help you guide customers to purchases
Download your copy now.
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