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What COVID-19 means for commerce leaders

Zoovu

Consumer habits and needs are shifting in the wake of the COVID-19 pandemic. Businesses must meet these needs to streamline purchase decisions and offer guidance and assistance to consumers during a time when stress and anxiety is high.

Zoovu surveyed 1500+ consumers to understand how businesses can help when digital commerce is the only option available when it comes to buying products.

Key takeaways from this report:

  • How have customer expectations changed during COVID-19
  • Why adopting conversational search is critical
  • Best practices and strategies for offering guidance and assistance
  • How Zoovu can help you guide customers to purchases

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