Then today I went to a local store and was struck by a smell that evoked memories of being a child and visiting a local toy shop over 40 years ago. It was a smell that to my mind I had not experienced since I was about six years old but it still provoked feelings of excitement and pleasure somewhere in my brain.
These two events hit me at how we as marketers have not really reaped the opportunities of modern technology to tease people’s senses – at least not in the way we might have expected it being done 20 years ago. Whatever happened to ‘scratch and sniff’ cards? For that matter, what happened to the idea of hologram-type TVs?
I can remember working in retail marketing a few years ago and playing with pushing the smell of fresh coffee to potential customers walking past our store (not that we sold coffee). I can also remember my mother baking bread before prospective purchasers visited our family home that was up for sale. I even remember girlfriends from school soaking love letters in perfume.
In each case, the ‘seller’ was seeking to appeal to the nose to help achieve a positive outcome. But I am not seeing much of that today and certainly not in the online ecommerce world. Why is that? I cannot believe that technology is the sole reason. Is it that we as marketers have just got carried away with doing the ‘same old same old’ better rather than trying to push boundaries?
Is 3D as far as our imagination can go? How are digital marketers exploiting our taste buds? Why are we not prompting those nasal hairs to twitch in line with our latest product development?
The future’s bright… the future smells of oranges (and lemons).