CUSTOMER EXPERIENCE

Winner:

Vodafone – Vodafone TOBi Sales Chatbot, MMT Digital and Vodafone

Shortlisted:

Ageas Insurance – Ageas Engagement Hub – personalising the customer experience, R-cubed

Vodafone – Vodafone TOBi Sales Chatbot, MMT Digital and Vodafone

Virgin Holidays – Ready to Travel Programme, Proximity London