![Sponsor](https://marketingweek.imgix.net/content/uploads/2019/08/13104458/lock_icon-1.png?auto=compress,format&q=60&w=193&h=193)
How M&S is ‘turbocharging’ customer experience across the business
The retailer is looking to amplify the voice of the customer as it continues on its path towards transformation.
Marks & Spencer is launching a global customer experience and insights programme, designed to put the customer at the heart of decision making across the entire business.