According to Gartner, 85% of customer interactions will be managed without a human by 2020.
Today’s customers live in an omnichannel world and expect highly relevant and personalised experiences with every interaction. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated.
This webinar will explore how artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey.
Join Tiffany Carpenter, head of customer intelligence at SAS UK & Ireland, and Caroline Hermon, head of artificial intelligence, as they take a look under the hood at some real-life use cases of how leading-edge companies are already reaping benefits from AI applications in customer experience and gaining competitive advantage.
Watch on demand.