Will machine learning alter radically the way businesses interact with our customers? Major technology inflection points show the revolution of the age of steam created the industrial revolution by replacing the power of man and beast with the significantly greater power of coal. The age of robotics also removed manufacturing’s dependency on mankind’s opposable thumb. Now the age of artificial intelligence (or machine learning) has the potential to replace cognitive functions of the human mind in many business decision-making contexts.
This webinar covered:
- The data revolution – What has changed over time
- How machine learning can improve the customer experience
- Predicting the future with AI: Customer satisfaction
- Smarter self service for your business