Speaking at yesterday’s (15 March) Mumstock event by Mumsnet, the Sainsbury’s boss said that as the discounters continue to become “more mainstream” supermarkets, they would “struggle” to maintain their low prices.
He told delegates: “As Aldi and Lidl grow they are starting to look more and more like mainstream supermarkets. There is a limit to how many categories they can expand into until they start to become more and more like a big four supermarket.
“Expanding their fresh food offer or going online, it will mean they won’t be able to maintain their prices. Their prices will be hit eventually.”
He admitted that the rapidly expanding German discounters had “done a really great job in their advertising” through a focus on quality and securing middle class shoppers. Ultimately, however, he believes shoppers will tire of the limited ranges they offer.
“At Sainsbury’s we have 25,000 SKUs, while Aldi has 2,500 products on sale,” Coupe added. “The price barrier is the biggest issue but we are becoming more competitive on price and you just hope people will tire of wasting time at multiple shops and return to doing one big shop.”
Home Retail bid
Coupe was speaking after steering Sainsbury’s into its first sales growth in two years as its like-for-like sales for the nine weeks to 12 March edged up 0.1%.
Sainsbury’s is currently considering whether to make an improved offer for Argos owner Home Retail, after its previous bid of £1.3bn was bettered by South African retailer Steinhoff by around £100m.
Coupe said if it were to fail in its next bid, Sainsbury’s would “find a way of doing it ourselves” in reference to the click and collect expertise Argos would offer.
Predicting people’s groceries
With the rise of the likes of Amazon Pantry, which allows customers to replenish every day items at the touch of a button, there has been a lot of talk of British grocers looking into similar technology.
And Coupe said that Sainsbury’s is aiming for a future where it knows every single customer on an intimate basis.
Referencing his two daughters, he explained: “When they would come home from university they would eat us out of house and home. We’re aiming for a future where Sainsbury’s can predict when you’ll need more groceries than usual. Where you’ll get your weekly shop delivered without even having to do anything. A few years ago Uber couldn’t have existed so anything is possible.”
But in its quest to embrace new forms of digital marketing and personalisation technology, Coupe insisted Sainsbury’s wouldn’t lose focus towards its older customers.
He concluded: “Soon 20% of the UK population will be over 60, so it’s all well talking about new technology but you can’t place all your bets on it. Your attitude to technology has to be different from customer to customer.”