Josh Bottomley’s diverse career has left him prepared for change. He began his professional life as a graduate trainee for a newspaper, before stints at McKinsey and Financial Times Group, but his lightbulb moment came while working in a chemical factory. “Trying to improve quality and reduce service disruptions while it was running 24 hours a day, seven days a week, you learn to focus on activity that has a good chance of making a tangible impact,” he says. Moving to HSBC from Google in 2013, where he was head of its $5bn display business, Bottomley is further developing the bank’s ‘think local, act global’ proposition, which includes personalising its banking app to 26 national variants.
Biggest challenge: "To operate at a global scale in a way that allows us to provide an ever-better and more relevant service for customers who live in local markets."