• News
  • Insight
  • Reports
  • Jobs
  • Knowledge Bank
  • Festival of Marketing
  • Mini MBA
  • All sections
LoginAbout/BuySearchMenu
Sponsored by Figma

Why marketers must understand design better

Appreciation of the design process should permeate an entire organisation, not just its in-house creative team.

  • Twitter
  • Facebook
  • LinkedIn
Source: Shutterstock

In-house creative agencies and design teams have become increasingly common within brands of all kinds over recent years, but their structure, dynamic and level of influence within the business can vary significantly.

Compared to the marketing department forging a collaborative relationship with an external creative agency, an in-house team must find its place alongside other departments. And it can play a role in fostering a positive design culture, while broadening awareness and understanding of the creative process for everyone.

“Brilliant creative work will be recognised by the creatively talented in any organisation, but the real merit sits with outside teams being able to recognise it,” says Louise Troen, recently appointed global CMO at self-hypnosis app Reveri. “The relationship between these teams, and the ability to see themselves as one function to deliver one successful output, is the most important culture that any business can set.”

Troen has experienced various in-house structures in her past roles as VP marketing at Bumble, Formula E and Headspace. “It’s most powerful when there’s acute collaboration between creative, strategy, product, media and comms – and a clear understanding of what the creative work is trying to achieve,” she says.

Encourage internal design culture

If more departments are meaningfully involved and invested in the design process, things run more smoothly and buy-in comes more easily – the trick is to get the balance right. “There’ll always be individuals who are ultimately accountable for the success, but the point is to make each person feel they hold a component of that responsibility,” explains Troen.

“If we all win, we all feel empowered and motivated to keep learning from each other,” she continues. “Too often, teams sit in silos with completely conflicted objectives. At best, a culture like that breeds independent work that isn’t cohesive or integrated. At worst, it encourages internal competitiveness.”

“It’s about shifting the culture internally,” agrees Alexia Danton, designer advocate at collaborative design platform Figma. “User-sensitive problems, business-centric problems and technical limitations should be integrated as part of a whole problem, not isolated to be treated separately. Seeing them as complementary parts of a layered, complex problem makes for more exciting challenges for everyone. It also brings better solutions, for end users and the business.”

Find the right champions

Before joining Figma, Danton spent several years as part of in-house teams, including as a product designer at Parisian public transport operator RATPgroup. In her experience, particularly in larger, older organisations where the design function may be buried, internal champions can be effective to spread the message.

“Often it’s better if they’re not designers, because they’ll be able to reach more people that you cannot reach yourself,” Danton explains. She gives the example of a front-end developer who understands and appreciates design systems, plus speaks the language of engineering. But it could just as easily be someone in any role who appreciates what design can do.

“Look for innovative people; the kind of people who read up on the latest trends,” she advises. “These tend to be the people that also look to move culture. They may not have a design background, but they may have a sensibility for it, or understand its business value.”

Empower stakeholders to participate

On an operational level, involving key stakeholders in the conversation at key stages throughout the design process, rather than just presenting iterations for review and sign-off, can benefit the whole organisation in the long-run.

“Their perspective is going to be helpful even if their part of the project isn’t being worked on yet,” advises Mallory Dean, a designer advocate at Figma, who has both in-house and agency-side experience as a UX and graphic designer. “We should have cross-functional chats at all stages of the design process.”

But it’s vital to strike the right balance and empower those people to give constructive input. “I’ve worked at organisations where stakeholder input has been so useful, and others where it’s a political play because they hold the final approval card,” warns Troen. “Feedback is critical to optimise work, but it’s important to deliver it in a framework that doesn’t burn out teams, compromise the momentum, or hinder creative builds.”

This means setting subjective preferences aside. “Park your ego, and allow the best creative for the brand, consumer, product and platform to sing,” advises Troen. “It’s a delicate dance, and too many stakeholders have personal input without thinking about the target audience, or the positioning of the work,” she continues. “Designers need the strength to push back. It always helps to have specific brand guidelines in writing to refer to.”

Share work early and often

One of the most practical ways to educate different departments within an organisation about the value of the creative process is to show its inner workings – warts and all – through regular work-in-progress (WIP) updates. “Folks are scared to do this, but it actually moves things faster,” suggests Dean at Figma. “If we try and perfect everything before we share it, we just end up wasting time and getting too attached to ideas.”

“One of our breakthroughs in my old company was systematising how we shared things,” agrees Danton. “As creatives, we put a lot of pressure on ourselves to come across as masters of our craft. But sharing WIP is a valuable way to build empathy with non-designers. It helps product managers and developers appreciate the systemic thinking behind the work; that it wasn’t just sheer creative madness. It also helps focus not so much on the aesthetics, but the overall experience.”

Danton’s advice is to share updates at every relevant point of the process. “During calls, in emails, in shared docs, via instant messaging – any time there’s a reason to pull non-designers into your work,” she says. Sharing one-click access to the project files in Figma, for instance, helps make WIP updates more seamless and natural, without the need to spam people with attachments and cause version-control nightmares.

“The most common barrier to success is not defining process,” adds Dean. “Not only for design, but processes for organising and sharing files; collaborating with developers, researchers, and writers; providing feedback in critiques; presenting work. The more you streamline this, the faster and more aligned you’ll be. It sometimes takes trial and error to see what style works for your team, but you’ll never regret making time for it.”

Discover how Figma can help you scale design across your organisation.

  • Twitter
  • Facebook
  • LinkedIn
Analysis Marketing Skills & Training

Marketing Week Jobs

Find your next job

Latest from Marketing Week

More
News Uncategorized

Four experts on the ‘laws and loopholes’ of achieving marketing effectiveness

Michaela Jefferson

Marketing Week columnist Mark Ritson, former Eve Sleep CEO Cheryl Calverley, the LinkedIn B2B Institute’s Peter Weinberg and Jon Lombardo, and Digitas’s chief strategy officer Matt Holt debate the core principles behind marketing effectiveness.

28 Mar 2023 2:41 pm
Tom Fishburne
Cartoon Uncategorized

Marketoonist on generative AI tools

Tom Fishburne

Tom Fishburne is founder of Marketoon Studios. Follow his work at marketoonist.com or on Twitter @tomfishburne See more of the Marketoonist here

28 Mar 2023 10:34 am
Analysis Uncategorized

Brands’ secret weapon: Why metadata will make you a better marketer

Erica Gunn

Image recognition within digital asset management software can now assign keywords and other metadata automatically, cutting the time marketers waste searching for files.

Sponsored by Canto
News Uncategorized

Discounters boost TV investment as they look to maintain market share momentum

Michaela Jefferson

Data shared exclusively with Marketing Week shows Aldi and Lidl are increasing their TV advertising investment well ahead of their competitors, as the discounters continue to notch up market share gains.

28 Mar 2023 8:00 am
  • Partner With Us
  • Contact
  • Cookies
  • FAQs
  • Jobs
  • Newsletter
  • Training from our Partners
  • Privacy
  • Website Terms and Conditions
  • Twitter
  • Linkedin
  • Facebook
  • Instagram
Copyright © 2022 Centaur Media plc and / or its subsidiaries and licensors. All rights reserved.
built by interconnect/it

Xeim Limited, Registered in England and Wales with number 05243851
Registered office at Floor 14, 10 York Road, London, SE1 7ND

Close search

Search anything and hit ‘Enter’

Close menu
  • Subscribe to Marketing Week
    • About Marketing Week
    • Subscription FAQs
  • Contact the team
  • Marketing Week Podcasts
  • Strategy
    • Agency Relationships
    • Brand Positioning
    • Brand Purpose
    • Brand Reputation
    • Consumer and Market Trends
    • Coronavirus Crisis and Marketing
    • Customer Experience
    • Design & Branding
    • Digital Transformation
    • Marketing Effectiveness
    • Market Research
    • Price Strategy
    • Product & Service Innovation
    • Targeting & Segmentation
  • Tactics
    • Advertising
    • Content Marketing
    • CRM and Loyalty
    • Data & Analytics
    • Digital
    • Direct Marketing
    • Influencer Marketing
    • Media Strategy
    • Programmatic Advertising
    • Social Media Marketing
    • Sponsorship & Experiential
  • Career Development
    • Marketing Leadership
    • Marketing Skills & Training
    • Team Structure
  • Brands
    • Adidas
    • Aldi
    • Amazon
    • Asda
    • Burger King
    • Cadbury
    • Coca-Cola
    • Diageo
    • Ikea
    • John Lewis & Partners
    • Marks & Spencer
    • Mastercard
    • McDonald’s
    • Nationwide
    • Nike
    • Procter & Gamble
    • Samsung
    • Starbucks
    • Tesco
    • Unilever
    • Volkswagen
  • Columnists
    • Mark Ritson
    • Helen Edwards
    • Tanya Joseph
    • Colin Lewis
    • Marketoonist
  • Advertising Queries
  • Training on offer
  • Our Events
  • TikTok – Partner Content Series
  • Festival of Marketing
  • Partner With Us
  • Contact
  • Cookies
  • FAQs
  • Jobs
  • Newsletter
  • Training from our Partners
  • Privacy
  • Website Terms and Conditions
  • Twitter
  • Linkedin
  • Facebook
  • Instagram