Post Office in branch overhaul

More than 6,000 Post Office branches are to be modernised over the next three-years as part of a £1.34bn overhaul of the network aimed at improving customer experience.

Post Office

Sub-branches will be restyled as main or local branches. Four thousand main branches, which offer a full service, will be revamped to offer “a modern environment” with extended opening hours, while 2,000 local branches will operate out of convenience stores.

Modernisation work will begin in the summer and is expected to finish in 2015.

It is hoped that in-branch improvements will increase revenue by boosting customer numbers and make the Post Office less reliant on government subsidy.

The Post Office claims that 20 million people visit a branch each week at present, down from 28 million in 2000.

Paula Vennells, chief executive officer of the Post Office, says: “This is a once-in-a-generation opportunity for the Post Office – a chance to revitalise the network and allow it to meet the needs of twenty-first century customers and communities.

“This major investment will help the Post Office address changing customer needs by revitalising the network, with extended opening hours and a better experience for our customers.”

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