Month: September 2010

Tips to stay afloat in the sea of customer satisfaction data

Josie Allchin

Tom Simpson, managing director, Simpson Carpenter, explains how brands should be prepared to hear what customers want to tell them, and put that information to good use. Anyone who has ever spent five minutes in marketing will be familiar with the phrase, “it costs X times more to acquire a customer than retain one”. You […]

Cadbury’s Gorilla & Trucks – what can we learn from neuro-psychology?

Josie Allchin

Phil Barden, managing director of Decode Marketing, analyses Cadbury’s famous creatives through a neuroscientific assessment of consumers “Chocolate is about joy and pleasure. Don’t tell us about joy, show us joy” was Fallon’s response to Cadbury’s desire to “get the love back”. Gorilla has certainly passed into folklore, winning numerous creative awards. More importantly, what […]

Measuring consumer confidence in an uncertain world

Josie Allchin

Stuart McDonald, head of insight and trade marketing, News International Commercial, gives the lowdown on the company’s “Consumer Eye” research The debate still rages on as to whether we have seen the last of this recession and I’m not here to add to that; I’ll leave that up to the journalists to debate. What I […]

Ebay

Marketers must take more risks

Jessica Davies

Brand marketers must be willing to make mistakes and take risks if they’re to fully capitalise on the opportunities of digital media, according to industry experts at the Dmexco trade show in Cologne.