Month: November 2013

BQ

B&Q ‘lights up Christmas’ with new campaign

Sarah Vizard

B&Q is encouraging people to ‘light up their Christmas’ with a festive marketing campaign that shows people putting up decorations everywhere from their office desk to their dog’s kennel in a campaign it hopes will boost sales following weak growth in its latest quarter.

Callcredit white paper: tracking a decade of changing consumers in UK

Andrea Harper

The UK Census has come a long way since its inception in 1801; however, the future of this once-a-decade exercise is still uncertain. The UK population has become more difficult to count due, for example, to mobility and migration. A number of proposals are being considered, including the introduction of a primarily online version and one based on existing government data with compulsory annual surveys. In the meantime, the most recent Census has confirmed some significant changes to the structure of society in the UK since the previous assessment in 2001.

OPX white paper: corporate communications go mobile

Andrea Harper

The digital world isn’t changing. It’s already changed. Google gave the desktop three years to live in 2010, predicting smartphones and tablets would replace it. Bang on target, IDC reports that ‘in the fourth quarter of this year, more tablets will be shipped than desktop and laptop computers combined’.

Red Letter Days white paper: smart customer retention and loyalty strategies

Andrea Harper

It’s a simple formula: increase customer loyalty and increase profits. Easy adage, but how can a company effectively put this idea into practice? Increasing loyalty is really all about the ‘value‐add’. Are you giving customers something they didn’t expect, or perhaps didn’t realise they wanted? There are many critical aspects of getting customer loyalty right, but part of the solution is finding the best way to take care of your customers. This could be best‐in‐class service or providing incentives as a way of saying ‘thank you’. Developing a successful customer loyalty scheme could help your company increase retention, and in turn help to increase your bottom line.

Cigarettes

Plain cig packs plan reignited

Sarah Vizard

The UK Government is reconsidering plans to sell cigarettes in plain packaging in a surprise move that is seen as a victory for health campaigners over tobacco companies.