Month: January 2011

Online retail: New trends

On the brink of a revolution in consumer behaviour

Marketing Week

As a result of the recent the VAT increase and the possibility of a double-dip recession, I agree with Richard Madden that there seems to be a revolution in consumer behaviour for 2011 (MW 6 January). As public anxiety towards spending increases, consumers are becoming more clued up to the benefits of pre-purchase research, more […]

Marketers must increase skill levels

Marketing Week

With pay rates hitting a five-year low, women earning less than their male counterparts and recruitment of marketers slipping down the priority list (MW last week), marketers need to increase the skill levels to ensure resilience in what is still a turbulent employment market. While continuing professional development (CPD) will certainly go a long way, […]

Facebook has made move to mainstream

Marketing Week

Mark Ritson was bold to play devil’s advocate on the value of Facebook (MW last week) but has possibly misunderstood what it has become. It has long ceased to be ’cool’, making the rare leap to become part of the everyday lives of the masses. A look at one of the (400 million) average user’s […]

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Barclays must put its customers first

Mark Ritson

Barclays Group chief executive Bob Diamond faced a tough gig last week when he spent the morning being grilled by the House of Commons Treasury Committee as part of its investigation into competition and choice in the banking sector. If you add his bonus and basic salary, Diamond earns about £10m a year – or […]

Accelerating effect of technology is real

Michael Nutley

Back in the late 1990s, people talked a lot about ’internet time’. The idea was that, just as one dog year is supposedly equivalent to seven human years, time passed more quickly in the online world. Like the dotcom boom’s ubiquitous put-down about people ’not getting it’, internet time was at least partly self-aggrandisement on […]

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Mapping value across the customer journey

Will Cooper

More and more brands are using attribution modelling to find out the true value of every stage of a customer’s purchase journey. But as the picture gets clearer, new challenges are emerging – such as how to split the money fairly.

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Digital habitat suits WWF-UK

Nicola Smith

In the latest of our in-depth looks at companies’ digital strategies, WWF-UK’s head of online, Adrian Cockle, tells Nicola Smith how its integration of online and offline work is reaping rewards in every part of the organisation.