Month: November 2010

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‘I want to rewire 3m for the future’

Marketing Week

Our new Strategic Play series will take an in-depth look at companies’ digital strategies. To kick off, Maeve Hosea talks to 3M’s e-hub chief James Simpson about how he has transformed the multinational’s approach

Michael nutley social media is changing everything

Marketing Week

If there’s one thing that emerges from this edition of Marketing Week’s Digital Strategy supplement, it’s the increasing impact of social media on every aspect of digital marketing. Whether it’s NFL UK using fan feedback to shape its broadcast output, multinational 3M working with a car detailing blogger to promote its latest car care range, […]

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Dixons upgrades service levels with a little Knowhow

Rosie Baker

As electronics retailers turn their focus away from products to customer service, Dixons unveils the latest stage in its revamp as the specialist with the knowledge. The battle for technology goods sales will be played out in customer service if Dixons Retail and other specialist electricals retailers have their way. The specialists are keen to […]

Place trust in security policy

Marketing Week

The primary reason for this is that people are comfortable sharing information under the illusion only their peers will benefit. However, when it comes to large institutions, particularly ones that handle more sensitive information, people become far more wary. Of course brands can offer incentives as a means to collect consumer data, but surely the […]

Your web comments

Marketing Week

Mark Ritson’s last column took issue with Aston Martin’s strategy in launching the AM Cygnet and praised Ferrari’s approach to brand extensions. The column fired up a vigorous debate. Read the original story at www.mwlinks.co.uk/MarkRitsonCygnet as well as readers’ comments and Mark’s response to those who disagreed with him Aston Martin had to do this […]

Web comment

Marketing Week

John Lewis’s festive TV ad has caused heated debate due to it depicting a dog left out in the kennel on a snowy day. The retailer says the ad may run in selected spots until 18 December. See the ad at mwlinks.co.uk/ johnlewisdog and read some of the online comments below. John Lewis in doghouseYou […]

Meeting data expectations has its rewards

Marketing Week

It was refreshing to see an article that focused on the good that comes of getting data security right, rather than the perils of getting it wrong (MW last week). For too long we’ve been focusing on the risks of being reprimanded by the Information Commissioner’s office for falling foul of data regulations, instead of […]