TfL moves smartcard executive to take charge of customer relations
Marketing WeekTransport for London (TfL) has restructured its marketing and communications department, appointing Charles Monheim to the new role of director of customer relations. Monheim will have responsibility for consumer-facing advertising, corporate design and agency relationships. He moves from the position of client director for TfL’s smartcard project, and has 20 years’ senior management experience in […]